Thimblelady Forum

This guide will take you step -by-step through the password reset function. Please make sure you follow each step carefully. Click on any of the images to view the full size version.

Step 1. Click the Sign In link at the top of the website (circled in red below).

Step 2: Click the “Forgot your password?” link, circled in red below.

Step 3: Enter the email address of your account into the field shown below and click the “Request New Password” link.

Step 4: Check your Inbox. You will receive the first of two emails from “Thimblelady Online”. It will look similar to the example shown below.

Step 5: Click the link included in the first email. You will be redirected to the sign in page, which will show a notice inside a green box telling you that a second email has been sent to you with a new password. See the example below.

DO NOT ATTEMPT TO SIGN IN YET.

Step 6: Check your inbox again. You will receive the second email containing the reset password, as shown below.

Step 7: Copy the password from the email and paste it into the box on the sign in page, along with your email address, as shown below. Click the “Sign In to Your Account” button.

Step 8: It is highly recommended that you change your randomly generated password to something that you will remember. Click the “Your Account Details” link in the right hand menu, circled in red below.

Step 9: Enter a new password of your choice into the “New Password” field and repeat the new password in the “Confirm Password” field, then click the “Update My Details” button.

Step 10: CONGRATULATIONS! You have now successfully reset your password. See the confirmation in green below.